HOW TO MAKE A COMPLAINT

At Strategy Loans we aim to provide the very best service for our customers, therefore in the event that you are unhappy regarding any part of our service, we have an Internal Dispute Resolution process in place to assist in rectifying any complaint.

CONTACT POINTS FOR A COMPLAINT:

Complaints Officer - Sonia Stefanuto Tel: (07) 3036 6266 Mobile: 0406181428 Email: sonia@strategyloans.com or Post: PO Box 3261 Bracken Ridge QLD 4017

Sonia has the necessary experience and authority to handle your complaint and make relevant decisions on outcomes.

The complaint need not be in writing and may be presented to us by any reasonable means, for example letter, telephone, email or in person. Should you not be satisfied with the outcome of the Internal Dispute Resolution process you also have the option of contacting the Credit Ombudsman Service "COSL" at www.cosl.com.au or Freecall: 1800 138 422 Email: info@creditombudsman.com.au. Strategy Loans Pty Ltd ACN 128577819, COSL Membership #407525. Full Member MFAA #12669, Australian Credit Licence #384250

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